Here are some frequently asked questions. You might find the answers you are looking for here. In case you can’t find it, please don’t hesitate to contact us.
How to find you at the airport?
Our driver will be waiting for you at the arrivals exit at the airport, holding a sign with your name for easy identification. He will then assist you with your luggage. If you booked a shared transfer, you may have to wait a short moment for the other guests to arrive, and then you will be driven to your accommodation.
What is going to happen if I cancelled, or I cannot be there at the pick up time?
In a case you need or decide to cancel a booked tour or transfer, you must advise us by email at firstname.lastname@example.org. If we receive your cancelation more than five (5) days prior to your transfer or activity, you will receive the refund, but the administration fee of US$ 5 per person per item will be charged. If the cancelation is received less than five (5) days prior to your arrival or activity, no refund will be issued. No-shows at the activity are not refundable either.
We always confirm the flight arrival times with the airport or online. The driver will wait for all flights that are delayed and your transfer will be provided without any additional charges.
Can I book a transfer on Christmas and public holidays?
Transfer services are available every day. However, schedule may vary and availability could be reduced. Should you enter a reservation for a date when the service is unavailable, you will be notified promptly.
Can I book a product and leave it open dated?
You cannot leave a reservation open-dated, but you may make a reservation for a future date, and then contact us in advance to change the date. Date changes done more than five (5) days before the transfer/activity will not be charged additionally.
How far in advance can I book?
Most services can be reserved with us for up to one year in advance. While our business is making reservations, some products are available on a first-come first-serve basis on the scheduled date. We do remind you however that our cancellation policy has a US$ 5 per person per activity administration fee for any cancellation.
Can I book tours once I get to destination?
We normally provide bookings online and by email, prior to arrival. It is recommended that you pre-book the tours to avoid disappointment, as many of the tours are popular and can be sold out early, particularly in the winter season. If you wish to wait and book with us at the destination, you can email us or call at that time, but be advised that some services may not be available.
What does a tour include?
A complete description of each tour, activity, or service is provided on our different pages. We have no additional information, but you are more than welcome to email us all additional questions you might have.
Can you confirm tours availability?
At the booking step, the day and time option will appear. As some services sell very quickly, definite availability cannot be automatically checked prior to processing your reservation request. You will be informed of all details by email shortly after we receive your booking.
If your question is about a group, please contact us through email.
Can I book an excursion on Christmas and public holidays?
As availability vary throughout destination, tour operators and public holidays, information will be displayed on the web site. Some travel service providers may decide at short notice not to operate on certain public holidays. Should you enter a reservation for a date that is unavailable, you will be notified promptly.
What are the ages for the Child Rate?
For Child Rate applies for children between 5 and 12 years old. For infants with less than 5 years of age, there is no charge, but you must verify with us if they can participate in a specific excursion.
What languages are available for the different tours?
The majority of the tours and services are available in English and French. Sometimes it’s possible to receive service in an exclusive language. Sometimes the tours will be mixed, but a guide will provide information in both languages, alternatively. Would you require any specific language, we recommend you to write us before booking.
Can you accommodate passengers in wheelchairs?
Wheelchair facilities are available for some services. However, passengers in a wheelchair can be accommodated on tours only if they can get on and off the tour vehicle on their own. The wheelchair must be foldable. The driver is not permitted to assist handicapped persons due to insurance restrictions. Please contact us directly by email if anyone is handicapped in your group. We will make special arrangements where possible and will advise if there are any issues.
Where do you pick-up for the tours?
We pick-up from all hotels from Cap Cana to Uvero Alto. If you are not staying in a hotel, please write to us and we will assist you to coordinate your pick up location and time. Hotel pick-up is not required; you may want to meet the tour at the designated departure point.
How do I confirm my pick-up time?
All requires information are displayed on the voucher you will receive through email after booking.
What do I do if I am delayed for my tour?
If you miss the transportation pick up, you must contact the tour operator (contact information on your voucher) to get the departure information and try to meet the tour by your own way. There is no guarantee that you will be able to join your tour / activity at another time. If you are late for a tour / activity, you should assume that you have missed the tour / activity and will not get a refund.
Can I get dropped off after my tour at my hotel or at another location?
This depends on the travel service provider and will need to be asked directly to them on the day of the tour. Some travel service providers can drop you at a major hotel or city location, depending on their schedule on the day. However, for safety reason, we do not recommend it.
How can I pay for my reservations?
All tours must be prepaid through PayPal. PayPal is a well known, international payment platform that allows you to register with a credit card or your bank account. See their website for more details. After payment, a confirmation and an electronic voucher will be sent to you by email.
I don’t have or own a credit card, how do I book?
We use PayPal platform for all our payments. PayPal offers the opportunity to create your account based on your bank account. Using your PayPal account you will be able to proceed with the payment on our web site without using or owning a credit card.
I have not received a reply to my emails. Is it normal?
We recommend you check in your spam folder, as some email internet providers can mark general emails as “spam.” If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a “spam” folder. These emails can sit in this folder for up to 7 days, and then your email system will automatically delete them.
After reviewing your spam folder, do not hesitate to contact us to confirm any information, but please allow us a 48 hours response time.
Do you cater to groups and/or have a group discount program?
For transfers, please select the Custom Transfer option in a booking form, or contact us through email.
For excursions, if you have a group of 12 people or more, just contact us to provide the name of the tour, date, number of adults, number of children, and any additional information. The Group Tours Department will email you a quote and all relevant information.
Are there discounts for booking more than one tour?
All our current discounts are on our web site and may vary.
Can I book airlines, hotels, or car rentals through your company?
We are constantly adding services on our web site and we will try to do our best to assist you. If something you are interested in is not in our listed services, do not hesitate to contact us by email.
Punta Cana Weather Forecast
Even if the forecast shows possibility of rain, don't worry - in this tropical climate rain showers are usually brief and won't spoil your outdoor activity plans.
Nov 21, 2017 - Tue
Punta Cana, DO
5 m/s, SE
Gran Plaza Friusa, Punta Cana
Bavaro, Dominican Republic